How long does it take for my order to ship?
We carefully prepare each order within 7 business days, Monday through Friday. Once your package is handed off to the carrier, delivery time begins based on the shipping method you selected at checkout.
Does expedited shipping make my order process faster?
Expedited shipping speeds up the carrier's transit time once your order has been fulfilled — it does not shorten our processing window. If you need your order quickly, we recommend placing it as early as possible.
Can I change or cancel my order?
Please reach out to us as soon as possible — we'll do our best to accommodate your request. Once an order has entered processing, we may not be able to make changes or issue a cancellation, but we'll always try.
What should I do if my package is lost, damaged, or stolen?
We're sorry to hear that — we know how frustrating this can be. If you added Shipping Protection at checkout, please refer to the protection section above for your coverage details and how to file a claim. For orders placed without protection, please review our shipping policy for next steps.
What if my cream or body butter arrives melted?
Because Haven Glow products are made with natural oils and butters, they can soften or melt during warm weather — this is completely normal and does not affect quality. Simply place the product in the refrigerator until it returns to its solid state, and it will be good as new.
Can I return or exchange a product?
Due to the nature of our skincare products, all sales are final. We encourage you to carefully review each product description and full ingredient list before placing your order. If you have questions about whether a product is right for you, don't hesitate to reach out — we're happy to help you find the best fit.
Still need help? We're happy to help.