Shipping policy
Shipping & Delivery Policy
Welcome to Haven glow! We are dedicated to bringing you unique, high-quality products at accessible prices. Because we source our items directly from global manufacturers and creators, we are able to cut out the middleman and pass those savings directly to you.
Processing Times
We aim to prepare orders within 2 business days, Monday through Friday. Expedited options speed up carrier transit only; they do not shorten fulfillment time before the package leaves us.
We aim to prepare orders within 2 business days, Monday through Friday. Expedited options speed up carrier transit only; they do not shorten fulfillment time before the package leaves us.
Estimated Shipping Timelines
To offer affordable pricing and worldwide shipping, our products are shipped directly from our fulfillment centers.
To offer affordable pricing and worldwide shipping, our products are shipped directly from our fulfillment centers.
- United States & Canada: 3–15 business days
- United Kingdom & Australia: 8–15 business days
- Rest of the World: 12–20 business days
Please note: Shipping times are estimates and can occasionally be impacted by customs delays or peak holiday seasons.
Tracking Your Order-
As soon as your order ships, we will send you a tracking link via email. Please allow 24–48 hours for the tracking information to update in the carrier's system.
Tracking Your Order-
As soon as your order ships, we will send you a tracking link via email. Please allow 24–48 hours for the tracking information to update in the carrier's system.
Customs, Duties, and Taxes-
Haven Glow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Haven Glow is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost or Damaged Packages-
If your order arrives damaged, or if it hasn't arrived within our estimated windows, please reach out to us at havenglow@havenglow247.com with your order number. We will gladly investigate and make things right.
If your order arrives damaged, or if it hasn't arrived within our estimated windows, please reach out to us at havenglow@havenglow247.com with your order number. We will gladly investigate and make things right.
Tracking & Delivery Estimates
Carrier rates and transit times are estimates. When an email address is provided at checkout, tracking and delivery confirmation are sent once the order ships. Weather, holidays and carrier disruptions can affect delivery timing.
Shipping & Delivery FAQ's
- Processing Time: All orders are processed within 1 to 2 business days before they are dispatched.
- Delivery Estimate: Once shipped, your order will arrive at your doorstep within 3 to 8 business days. Sometimes sooner sometimes later depending on location and delivery providers in your local area.
- Tracking Info: You will receive a tracking number via email as soon as your package leaves our fulfillment center. ( Sometimes a few to many emails, sadly not in my control)
- Fulfillment: We partner with regional domestic fulfillment networks to ensure your items are packed safely and delivered to you as fast as possible.